Available Formats

November 2nd, 2010
$11.55 at Amazon

Kindle eBook
November 2nd, 2010
Price available at Amazon

Difficult Conversations

How to Discuss What Matters Most

By Douglas Stone and Bruce Patton

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Difficult Conversations: How to Discuss What Matters Most | Paperback | 352 Pages, | ISBN: 9780143118442
Published November 2nd, 2010 by Penguin Books
$17.00 | $11.55* at Amazon (* as of February 5th)
Difficult Conversations: How to Discuss What Matters Most | Kindle eBook | 352 Pages, | ISBN: 9781101496763
Published November 2nd, 2010 by Penguin Books
Visit Amazon to find the Kindle price
The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask"

We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:

· Decipher the underlying structure of every difficult conversation 
· Start a conversation without defensiveness 
· Listen for the meaning of what is not said 
· Stay balanced in the face of attacks and accusations
· Move from emotion to productive problem solving

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Difficult Conversations

How to Discuss What Matters Most

By Douglas Stone, Bruce Patton and Sheila Heen

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